Goods are usually sent via Royal Mail , 1st class post, which usually arrives next working day. Large orders (over about 2 kilos in weight) are sent by next-day courier.
If your order is urgent, goods can be sent "guaranteed next-working-day" delivery for an extra charge - please enquire for the current costs.
We send out 99% of orders received by 2pm the same working day. Working days are Monday-Friday, excluding bank holidays and the period between Christmas and New Year (December 25th to January 1st).
We are usually in stock of everything - this is possible because we make most of our own products. If, by any chance, we are out of stock of something we will let you know.
Shipping cost is 10% of order value.
We use the best carrier for you. Usually, this is the Royal Mail, who pass the package on to your own country's mail delivery service. On request, an international courier can be used, and is charged at cost price.
We have found, usually, that delivery to Europe takes 3-7 days, and to USA and the rest of the world 5-10 days. Please wait 2 weeks before reporting non-arrival, as deliveries are occasionally delayed at ports and by customs.
Duty: you may have to pay additional duty imposed by your country's customs and excise authorities. Some countries have stricter regulations than in the UK. To avoid unwanted attention from your customs authorities, please ensure that products you order are legal in your country.